How can I contact Cyf about data matters?

You can email us at or write to us at: Cyf
Ffordd y Parc
Parc Menai
LL57 4FE


Who is responsible for data protection?

The officer responsible for data matters is: Aran Jones, Chief Executive Officer


Why do you need to process my data?

We process your data in order to give you access to our language courses and forum, to ensure that our community members are kept informed of developments, and to correctly process and record payments and access to courses.

All data is held and processed by individual consent. In some cases, outlined below, that consent is necessary in order for us to provide a service.


Who do you share my data with?

We do not share your data.


How long will you keep my data?

Your website account remains live until you request closure of your account. Payment details are held by industry accredited third party processors – Recurly and SagePay Europe, or PayPal, or American Express – and subject to their privacy policies.


Can I stop you using my data?

You may request that we remove your details from our website at any time. This will prevent access to any of our services.

All bulk emails include an “unsubscribe” option that will remove you from any email list.


What personal data do you hold?

When you join our community you provide us with a profile name and a contact email address. For some of our courses you provide us with address details as well.

If you pay us money by PayPal or bank transfer, then we will store your PayPal name or the bank reference – usually your account name and payment reference – to process and record your payments.


What if I have a complaint?

If you have any complaints regarding our use of your data, then please contact us. If you are unsatisfied with our response, or feel that you are unable to contact us first, then you should address your complaint to the Information Commissioner’s Office on +44 (0) 303 123 1113.