Last updated: 23/04/2026

Welcome to SaySomethingin (SSi). These terms cover how you use our website, apps, and courses. We’ve tried to write them in plain English because we think you deserve to actually understand what you’re agreeing to.

By using SaySomethingin.com or any of our apps, you’re agreeing to these terms. If you don’t agree with something here, please don’t use the service.

Who we are

SaySomethingin is operated by SaySomethingin.com Ltd, registered in England and Wales under company number 07170536. Our registered address is Glaslyn, Ffordd y Parc, Bangor, Gwynedd LL57 4FE, Cymru. You can contact us at admin@saysomethingin.com.

What you’re getting

When you subscribe to SSi, you get access to our language learning courses and the materials that go with them. The exact courses available depend on what we’ve published. We’re always adding new courses and improving existing ones, so the library will grow over time.

Your subscription gives you a personal, non-transferable right to use the courses for your own language learning. You can’t share your account, sell access, or use the materials to run your own language school, unless you have purchased a teacher account. If you want to use SSi in a school, college, or business setting, get in touch at admin@saysomethingin.com and we’ll sort something out.

Subscriptions and payment

Our standard subscription is £15 per month. We may offer other pricing from time to time (annual plans, special offers, regional pricing), and the price you see at checkout is the price you’ll pay.

Subscriptions renew automatically each month until you cancel. We’ll take payment on the same date each month using the payment method you provided. If a payment fails, we’ll try again a few times before pausing your access.

You can cancel anytime from your account page, or by emailing us. When you cancel, you’ll keep access until the end of the billing period you’ve already paid for. We don’t charge cancellation fees and we don’t make you jump through hoops to leave.

Refunds

How refunds work depends on how you paid for your subscription:

Payments processed by Paddle: Paddle.com acts as the merchant of record for these transactions. Refunds are handled in accordance with Paddle’s refund policy: you can request a refund within 14 days of purchase by contacting us at admin@saysomethingin.com or contacting Paddle directly at paddle.net.

Payments processed by Stripe, Recurly, or PayPal: If you’ve subscribed and decided SSi isn’t for you, email admin@saysomethingin.com and we’ll process a refund of your latest payment. We’d rather have happy former customers than unhappy current ones.

Payments through the Apple App Store or Google Play Store: Refunds are handled by Apple or Google directly under their respective policies, not by SaySomethingin.

If you’re not sure which payment processor handled your subscription, just email us and we’ll help.

Your account

You’re responsible for keeping your login details secure and for anything that happens under your account. If you think someone else has access to your account, let us know immediately.

You need to be at least 16 to create an account directly with us. If you’re younger than that, a parent or guardian needs to set things up on your behalf.

Using the service properly

We ask that you don’t:

  • Share your account or login details with other people
  • Download, copy, or redistribute our course materials
  • Attempt to reverse-engineer our methodology or software
  • Use the service in a way that disrupts it for other users
  • Upload anything illegal, harmful, or harassing to any community features

If you do any of these things, we reserve the right to suspend or close your account. We’ll usually reach out first if we think something’s wrong, because most issues are misunderstandings rather than bad intent.

Intellectual property

The SSi courses, including the audio recordings, written materials, methodology, and the HILT approach, are our intellectual property. You’re getting a licence to use them for your own learning, not ownership of them.

The SaySomethingin name, logo, and branding belong to us. Please don’t use them without permission.

Anything you create using SSi (like recordings of yourself practising, notes, translations you work on) belongs to you.

Community features

If we offer forums, comments, or other community features, please be kind. Our community is built on the principle that mistakes are learning moments and that everyone deserves to feel welcome. We don’t tolerate harassment, discrimination, or cruelty, and we’ll remove content or accounts that cross those lines.

Availability and changes

We aim to keep SSi available and working well, but we can’t guarantee uninterrupted service. Sometimes things break. Sometimes we take the service down for maintenance. When this happens, we’ll get it back up as fast as we can.

We may update our courses, add new features, or retire old ones. We may also update these terms from time to time. If we make significant changes, we’ll let you know by email.

Our liability

SSi is a language learning service. We’re confident in our methodology and we put real care into our courses, but we can’t guarantee that you’ll become fluent, pass an exam, or achieve any specific outcome. Language learning depends on you, and what you put in is what you get out.

To the extent permitted by law, our total liability to you for anything related to SSi is limited to the amount you’ve paid us in the twelve months before the issue arose.

Nothing in these terms limits our liability for things that can’t be limited by law, such as death or personal injury caused by negligence, or fraud.

Privacy

How we handle your data is covered in our Privacy Policy, which sits alongside these terms. Short version: we collect what we need to provide the service, we don’t sell your data, and we treat it with the care we’d want for our own.

Ending things

You can close your account anytime. We can close accounts that breach these terms. When an account closes, access to the courses ends, though we may retain some data for legal or accounting reasons as explained in the Privacy Policy.

Governing law

These terms are governed by the laws of ENGLAND AND WALES, and any disputes will be handled by the courts of the UK. If you’re a consumer in the EU, you have additional rights under local consumer law, and nothing in these terms affects those rights.

Getting in touch

For anything at all – questions about these terms, problems with the service, ideas for courses, refund requests – email admin@saysomethingin.com. We read everything and we reply to everything.

These terms exist to protect both you and us. If something here seems unclear or unreasonable, tell us and we’ll take a look.